MaaS - Functionality

From a literature study we have identified the following functionalities related to MaaS:

• Bonuses: Bonuses to user rewarding desired behaviour.
• Booking: Booking of transport services.
• Cost sharing: Distribution of costs among users of on demand services.
• Features: Misc characteristics of the MaaS service.
• Marketplace: Connecting those providing mobility services and travellers.
• Mobility data collection: Data collection on how and where people are travelling.
• Mobility packages: Mobility packages bundling different transport services.
• Gamification: Improve travel experience and inspire to make the right travel decisions, e.g. nudging.
• Optimization: Find the best transport alternatives based on selected criteria.
• Payment: Handle payments from users.
• Personalisation: Ability to adapt MaaS to individual needs and preferences.
• Service offers: Combine mobility services with additional service offers.
• Transfer support: Support to travellers at transfer nodes, e.g., transfer time or navigation support at stations.
• Transport demand management: The use of the transport network is managed to avoid congestion and other negative effects (e.g., road use pricing)
• Route planning: Find and present alternative routes with legs delivered by different transport to support the user’s travel planning, dynamically adapted to traffic situation and transport service availability.
• Ticketing: Sale of transport products. Manage digital travel documents.
• Transferability of remaining services: Payment for unused trips can be transferred to the period.
• User assistance: Travel assistance to the user (notifications, alerts, guiding, etc.) before and during the trip provided based on user preferences and real-time information.