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From a literature study we have identified the following functionalities related to MaaS:

  • Bonuses: Bonuses to user rewarding desired behaviour.
  • Booking: Booking of transport services.
  • Cost sharing: Distribution of costs among users of on demand services.
  • Features: Misc characteristics of the MaaS service.
  • Marketplace: Connecting those providing mobility services and travellers.
  • Mobility data collection: Data collection on how and where people are travelling.
  • Mobility packages: Mobility packages bundling different transport services.
  • Gamification: Improve travel experience and inspire to make the right travel decisions, e.g. nudging.
  • Optimization: Find the best transport alternatives based on selected criteria.
  • Payment: Handle payments from users.
  • Personalisation: Ability to adapt MaaS to individual needs and preferences.
  • Service offers: Combine mobility services with additional service offers.
  • Transfer support: Support to travellers at transfer nodes, e.g., transfer time or navigation support at stations.
  • Transport demand management: The use of the transport network is managed to avoid congestion and other negative effects (e.g., road use pricing)
  • Route planning: Find and present alternative routes with legs delivered by different transport to support the user’s travel planning, dynamically adapted to traffic situation and transport service availability.
  • Ticketing: Sale of transport products. Manage digital travel documents.
  • Transferability of remaining services: Payment for unused trips can be transferred to the period.
  • User assistance: Travel assistance to the user (notifications, alerts, guiding, etc.) before and during the trip provided based on user preferences and real-time information.